Your satisfaction is important to us. If there is any problem with your order, we are here to solve it as quickly as possible.

Check your order upon delivery

You have the right to open the shipment and inspect the products in front of the delivery person before paying. If any product is missing, damaged, or different from what you ordered, refuse it with the delivery person and contact us immediately.

When is it possible to return or exchange an item?

  • If the product arrives damaged, broken, or with a manufacturing defect.
  • If the product you received is different from what you ordered (different scent or size).
  • If the product is sealed in its original packaging and has not yet been opened, within 14 days from the date of receipt.

Cases that are not accepted

Because personal care products come into contact with the skin, and in order to protect your health and the health of all our customers, we cannot return any product that has been opened or used, unless it has a manufacturing defect.

How do I request a return or exchange?

  • Contact us on WhatsApp 01013581044 Or call the company number 0020 1037240149 Within 14 days of receipt.
  • Please send us the order number and a picture of the product showing the problem.
  • We will confirm your order and arrange for you to receive the product.

Shipping costs

If the product you received is damaged or incorrect, the replacement or refund is entirely at our expense.

Money back

After the product arrives and we check its condition, we will refund you within 14 days using the same payment method, or via an electronic wallet or transfer, whichever suits you best.

Contact us

WhatsApp: 01013581044
Company number: 0020 1037240149
e-mail: falezeg@gmail.com